SHIPPING POLICY

Free Shipping on all orders over the value of Rs. 2,499.
The Shipping charges of HOME TEXTILE will not free above order of Rs. 2499 and delivery charges will vary.
We charge Rs.199 on all orders under the above given value.
Orders placed by 12:00 noon (Pakistan Standard Time) will be shipped the same day via Registered Courier Service.
Orders received after 12:00 pm will be dispatched the next day.
Orders received on Sundays and on Pakistan’s National Holidays will be processed and shipped on the next working day.
Delivery time is between 1 to 3 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or our mega sales events.
On orders above the value of Rs.15,000 we will need an advance payment. Customer will be contacted for payment information on order confirmation and the account details will be communicated then. These orders will not be shipped via a courier. They will be sent via Daewoo or a similar service and would have to be picked up by the customer.

EXCHANGE POLICY

All products purchased from Thebasic.pk can be exchanged within 7 days, without any questions asked from online store or all retail store outlets only if:

The item(s) is faulty, damaged or defective at the time of delivery. You must notify us within 15 days of delivery by writing to order@thebasic.pk and calling at +92-332-2889829. You will be required to email photographic evidence of the defective item at order@thebasic.pk and WhatsApp us at +92-332-2889829, to proceed with exchange or return process.

Returns will be accepted if unworn, unwashed merchandise with original tags within 15 Days of purchase for a refund or an exchange.
Please return goods with a copy of the invoice and mention the reason for returning the items.
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
Delivery Charges will not be refunded.
Refund requests will be processed within 5 days after receiving the return products.
For further queries about exchanges and returns, please contact us at order@thebasic.pk
Products/items purchased online can also be exchanged at any of our The Basic Outlets, only if you notify us through the mediums mentioned above within 7 days. Our outlets have the authority to refuse any exchanges if the return process is not followed by the customer.
There are some cases where The Basic will not accept any returns & exchanges. Such cases include, but are not limited to the following:
In-case of refund, your payment will be credited directly in your account/credit/debit card within 10 days once the item is returned.

Sale items/Discounted Products
Exchange or return request is made outside the specified time frame (after 7 days)
Product is damaged because of use or has been tampered
Anything is missing from the package including price tags, labels, original packing, freebies and accessories
The Basic does not offer any “refund” or “Money Back Guarantee” on purchased items, except in-case of prepayments where the items are Sold-out or contain any manufacturing defects.

The Basic reserves the right to change their “Exchange and Return” policy, without any prior notification.

SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):

1. EMAIL OR CALL US AT THE GIVEN NUMBERS AND EMAIL ADDRESSES

If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.

2. REPACK MERCHANDISE

Please make sure that the item(s) you wish to return, are included with your return shipment.

3. SHIP TO

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

Ecommerce Department, The Basic

5th Floor Mehboob Cloth Market, Saddar, Karachi – Pakistan
Telephone Support : 03-322-889-829 (10:00 AM to 6:30 PM Monday – Saturday)