- I need to cancel my order, what do I need to do?
As you change your mind, send us an email at ([email protected]) with the order confirmation number ASAP. If the order has not shipped yet, we can cancel an order for a full refund.
If the order has shipped, we can only offer a refund of the item(s) minus shipping and handling.
- I received the wrong item in the mail, what can I do?
Email us ASAP on noticing the wrong item. Let us know the original order confirmation number, what item you expected to receive, and describe or send pictures of the wrong item in email and we will resolve it on as soon as possible.
We will reship the correct item free of cost. If you do not want to keep the wrong item we delivered earlier than there is no need for sending it back to us. Donate it to charity or give to a friend who may need it!
- I ordered the wrong size/color/item by mistake! Can I return it?
We are able to change an order before it ships by canceling the current order and having you place a new one for the correct item, so if you catch a mistake in an order before you receive the shipment notification email/phone call, then we can cancel the current order.
However, once the order ships we can only offer a refund of the wrong item minus shipping and handling, and then you can place a new order for the correct one.
We cannot accept returns of merchandise for exchanges, so instead, we like to encourage the donation of items that are not wanted to charity. This way, it saves you from paying for the return shipment, and if you have a friend that likes the same creator, or a preferred charity organization, they would probably be happy to receive it!
- Seems like my order is lost in shipping/It is taking ages to arrive! Where is it?
If you feel like your order is taking too long to get to you, don’t worry! Our replacement policy covers lost packages, so you will always have the option to have your order reshipped or refunded.
For replacements to be sent in the case of a lost package, we will need the shipping address re-confirmed so we know there were no issues in the address that would cause the package to be returned or not delivered.
- How do I get a replacement or refund for a damaged item I received?
Email us at ([email protected]) and describe the kind of damage that the item has incurred or sent in pictures via email or message at any social media platform we are available. Help us in assessing whether the damage was because of the delivery process, or if it was a manufacturing defect that slipped through our quality control. Do mention order and delivery details.
Once we receive your email, a replacement request will be set up within 24-48 hours.
From there, the replacement request enters a queue, and the shipment of the replacement can take up to 5 business days.
The replacement order will set up manually and you might not receive notification on every point as you were receiving a new order.
If the damaged product was limited edition or no longer available for sale than we can only offer a full refund.